Frequently Asked Questions

7. WHAT DOES THE MEDICAL SECOND OPINION INCLUDE?

1. Medical second opinions (MSOs) from a Consortium® hospital

2. The Medical Second Opinion service has a rapid turnaround once World Class Doctors receives the member’s complete medical record and processes pathology (if any).

3. Covered Conditions as listed in point 10

4. Members receive a Booklet, which includes:

• A review of medical records

• Written MSO reports from top academic medical centers in the U.S., UK, Singapore etc. which comprise The Consortium®

• Education material

• Suggestions for next steps, including follow-up questions for members to consider with their designated physicians

• A complete package of the members’ medical records, which were used to render the MSO

• Information on The Consortium® institutions rendering the MSO

• Background and qualifications of the specialists rendering the MSOs

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8. WHAT IS MEANT BY CONCIERGE SERVICES?
It includes the following services.

• Personalized assistance selecting a high-quality medical institution in the U.S.

• Coordination of the onsite visit including travel and hotel bookings.

• Translation services.

• Securing a discount from a consortium hospital.

• If requested, a Personal Concierge to assist during hospital/physician visits for an additional hourly fee

Please note that the actual expenses of treatment, travel and stay will be borne by the member.

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9. HOW DOES THE MSO PROCESS WORK?

Members will receive the following services and benefits as part of World Class Doctors ’s Remote Medical Second Opinion Program:

• Within 12 business hours from a member’s initial request for an MSO, World Class Doctors will send local privacy legislation compliant “release of medical records” forms to the Member.

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• World Class Doctors - MSO provider researchers then identify three World Leading Medical Centers that are ranked the best in the world in diagnosing and treating that particular illness (From the consortium list of hospitals indicated in point 6. Information regarding the three World Leading Medical Centers is sent to the Member within 3 business days of World Class Doctors ’s receipt of the Member’s initial request.

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• Once the Member has chosen the World Leading Medical Center, World Class Doctors - MSO provider works directly with the Member or Attending Physician to collect and assemble all relevant Medical Records for transmission to the selected World Leading Medical Center.

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• The selected World Leading Medical Center, with coordination from World Class Doctors - MSO provider, will complete the review and analysis of the Member’s Medical Records and the resulting recommendations regarding treatment approach (the “Medical Second Opinion”) within 10 business days from receiving a complete set of the Member’s Medical Records. The MSO will also include a complete review of the original diagnosis and proposed treatment plan by expert physicians at the selected World Leading Medical Center. All analyses and recommendations are presented to the Member and his or her Attending Physician in writing.

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• The Medical Second Opinion is transmitted to the Member and his or her Attending Physician within 12 business hours from receipt by World Class Doctors after completion by the selected World Leading Medical Center, but in no event beyond 10 (ten) business days from the receipt of a complete set of the member's Medical Records.

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• World Class Doctors’s will pay for all costs relating to the Medical Second Opinion process and there are no charges to the member

Please note that the actual expenses of treatment, travel and stay will be borne by the member.

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10. MEDICAL SECOND OPINIONS (MSOS) MAY BE APPLIED TO THE FOLLOWING MEDICAL CONDITIONS:
 

• AIDS

• ALS

• Alzheimer’s Disease

• Any amputation

• Any life-threatening illness

• Benign brain tumor

• Cancer

• Cardiovascular conditions

• Chronic pelvic pain

• Coma

• COVID 19

• Deafness

• Embolism/Thrombophlebitis

• Emphysema

• Hip/ knee replacement

• Kidney Failure

• Loss of speech

• Major or severe burns

• Major Organ transplant

• Major trauma

• Multiple Sclerosis

• Neuro-degenerative disease

• Paralysis

• Parkinson’s disease

• Rheumatoid Arthritis

• Stroke

• Sudden Blindness due to illness

THE MSO applies to all conditions whether listed above or not.

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11. WHAT ARE THE EXCLUSIONS AND LIMITATIONS?

Members may request a Medical Second Opinion under most circumstances, with the following exceptions:​

• Waiting period. At the start of the membership programs, for all new members there is a waiting period of 8 weeks before being eligible for using the MSO. This will not be applicable once the member renews the membership in subsequent years.

• a Member must have been given an official diagnosis by his or her treating physician as a prerequisite in order for the WLMC’s to confirm the diagnosis and to provide treatment recommendations on a particular medical condition,

• Member has not been evaluated by a treating physician within the last 12 months – Recent medical records are required by WLMCs to provide World Class Doctors Members relevant treatment recommendations.

• Member has developed an acute or life-threatening condition - If a Member requires immediate medical attention that Member should seek the care of their treating physician on an urgent basis, and not delay while awaiting the arrival of the MSO.

• Physical evaluation of the Member is required - certain conditions will always require an in-person study and evaluation (for example, mental illness). Understandably, such cases would not be eligible to receive a Remote Medical Second Opinion.

• Limited. The member can use the MSO facility twice in a year (Membership year)

Membership must be in force at the time the service is requested.

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12. WHAT ARE THE LIMITS OF ELIGIBILITY?
Eligibility shall automatically terminate as follows:

• If the membership fee is not paid when due.

• Upon the death of the Member.

• The MSO facility may be used twice in a year (membership year)

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